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RESPONDING TO CUSTOMER COMPLAINTS VIA SOCIAL MEDIA

Posted: 14/04/2014

Are you ignoring your customers?

Views: 689

Social media is intrinsically ingrained in our lives. The last 10 years have seen a complete revolution of how we interact, communicate and indeed how we buy. And it continues to be an evolution ...

If someone complains about you via social media, you need to respond to them within 24 hours! Don't just ignore them or the complaint could go viral!

If someone complains about you via social media, you need to respond to them within 24 hours! Don't just ignore them or the complaint could go viral!

What shouldn't change for a business of any size, is how we respond to customer complaints. By this I mean, you don't ignore customer complaints and you certainly don't ignore complaints via social media.

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HOW DO YOU CELEBRATE YOUR SUCCESSES?

Posted: 07/04/2014

Both business and personal ...

Views: 1014

I am writing this blog post on the 3rd April. The significance? It's my birthday! For the first time in a very long time, I'm pleased to say I was looking forward to celebrating it ...

THE CASE FOR CASE STUDIES

Posted: 31/03/2014

An often overlooked marketing idea ...

Views: 1152

When you're marketing your business there's always a need for fresh, original content. And when it comes to that content, there's one element that often gets overlooked ...

MARKETING YOUR BUSINESS ON THE RADIO

Posted: 24/03/2014

A great first experience for me ...

Views: 1043

Optimum Business Support with Cavara Holdings goes on the radio to talk all things marketing for small businesses. I met Lizzie Phillips through WIBN and we immediately clicked ...

SPORT RELIEF: SUPPORTING OUR LOCAL BUSINESSES

Posted: 17/03/2014

Right here in Milton Keynes ...

Views: 1178

This year GreenThumb, the UK’s largest lawn care provider, is an official Supporting Partner to Sport Relief. GreenThumb has pledged to donate £5 for every new customer ...

BUSINESS BLOGGING: MY TOP 7 FAVOURITE FEMALE BLOGGERS

Posted: 10/03/2014

I've been blogging for two years now ...

Views: 1458

I have been blogging for my business now for 2 years! It is the part of my marketing activities that I love the most.It allows me to express my opinions with anyone who is interested ...

ARE YOU GOING TO EAT THE FROG TODAY ...

Posted: 03/03/2014

What could be worse than that?

Views: 2211

Eat the frog. A phrase I have heard many times as a small business owner. It's all about procrastination and that's something I do so well! If I got paid for it, I would be a millionaire ...

SOCIAL MEDIA: IT'S ALL ABOUT BEING SOCIAL, ISN'T IT?

Posted: 24/02/2014

So, shouldn't your blog be too?

Views: 2116

I love social media! It's all about bringing people together and making connections! It's about being ''social'' as the name suggests, however, I realise that not everyone uses it like I do ...

HAVE YOU FALLEN OUT OF LOVE WITH YOUR BUSINESS?

Posted: 17/02/2014

A Valentine's Day epiphany ...

Views: 1820

As Valentine's Day has floated past us and love is in the air for many, this week I had a wonderful epiphany about my business. I have had a few of those over the years ...

LOOK BACK: CREATING THE FACEBOOK RIPPLE

Posted: 10/02/2014

It really is a giant memory box ...

Views: 1016

Facebook turned 10 during the first week of February and love it or hate it, it's here to stay! 10 years and over 1 billion users? You can't argue with the masses ...

TOP FIVE WAYS TO SPOT A SOCIAL MEDIA JERK

Posted: 03/02/2014

What should a social media pro really be doing for you?

Views: 2152

I love social media and I am a bit of an addict. I love being able to connect with people, have discussions across multiple platforms and connect with people across the world ...

LINKEDIN: A FREE TOOL TO BOOST YOUR BUSINESS

Posted: 27/01/2014

But are you using it correctly?

Views: 2790

LinkedIn is by far the most powerful social media platform for any entrepreneur or business owner and is certainly one of the best tools for my own business. Why? Because it's free ...

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Random ...

Facebook Mobile Payment Serv ...

Facebook Mobile Payment Service A Tough Sell - InformationWeek

Facebook's own e-money service could make the company millions, but would you trust it with your cash?

Facebook's own e-money service could make the company millions, but would you trust it with your cash?


Breaking Up with Facebook: W ...

Breaking Up with Facebook: Where Are Brands and Young Users Going?

With Eat24's recent breakup letter to Facebook and multiple studies on teens leaving Facebook, what does the future look like for the social network giant?

With Eat24's recent breakup letter to Facebook and multiple studies on teens leaving Facebook, what does the future look like for the social network giant?


Facebook receives nearly 2,0 ...

Facebook receives nearly 2,000 data requests from UK police

Social network says more than 70% of requests in second half of 2013 in connection with criminal cases led to release of content

Social network says more than 70% of requests in second half of 2013 in connection with criminal cases led to release of content

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